Make or manage a complaint or disclosure

Please note that we can only accept complaints that fall under the authority of the Inspector General of Policing of Ontario

Online form

After you create an account, you can return any time to:
- check the status of your complaint or disclosure
- start a new complaint or disclosure
- complete a saved draft complaint or disclosure
- submit a complaint or disclosure

Start, resume, or check the status of a complaint or disclosure

Before you can access the online form, you will be prompted to create a password and verify your email address.

Please be advised that submitting multiple complaints about the same issue may delay the processing of your complaint. 

After your complaint is received, we may contact you for additional information or clarification to assess the complaint or disclosure and, if an investigation or inspection is initiated, to support that work.

Email or mail

You may also download a copy of the complaint form and submit it via email or mail.

Contact us if you have questions about submitting a complaint or disclosure.

IOPComplaints@ontario.ca 

416-314-4130 or 1-888-333-5078

Frequently Asked Questions

Common questions about making a complaint

  • It depends on the subject-matter of your complaint. We have legal authority to investigate certain types of complaints about municipal police services, the Ontario Provincial Police, police chiefs, police service boards and their members, Ontario Provincial Police detachment boards and their members, and organizations that employ special constables. We also have the authority to investigate complaints related to any First Nations police service or board and its members that opts into the Community Safety and Policing Act, 2019. If your complaint is about the conduct of a police officer, please contact the Law Enforcement Complaint Agency or the Special Investigations Unit.

  • If you make a complaint through our online complaint form, you will be able to save a draft complaint and to return later to submit a complaint or to check the status of your complaint online. If you are unable to file your complaint online, you can complete a PDF form and submit it to us by mail or email. If you are a member of a police service or a special constable employed by a special constable employer, you can make a misconduct disclosure under section 185 of the Community Safety and Policing Act, 2019 through our online disclosure form.

  • As a first step, you will receive confirmation that we have received your complaint. We will carefully review and assess your complaint to determine what actions we may take. This may include conducting an investigation or an inspection, or forwarding your complaint to the appropriate policing oversight body (e.g. LECA), if applicable. We will contact you when a decision has been made regarding the outcome of your complaint.

  • Anonymous complaints and disclosures may be submitted to the Inspectorate of Policing. While the Inspectorate of Policing will review the information provided, the absence of contact information or supporting details may limit or prevent further action on the matter.

  • We use an Ontario government tool called My Ontario Account so you can create an account that allows you to save draft complaint forms and check the status of your complaint. Please note that information you enter in the complaint form can only seen by staff at the Inspectorate of Policing.

  • To return to your dashboard and finish your complaint, click on the “Make a Complaint” button in the top right-hand corner of our website and log back in to your account.