Ottawa Police Service

Decision INV 24-22: Inspector General finds Ottawa Police Service complied with provincial policing requirements; urges better adherence to its own procedures for communicating to the public during calls for assistance

An investigation has been completed into a complaint alleging that the Ottawa Police Service (OPS) failed to respond promptly to a trespasser complaint.

After reviewing the Findings Report, the Inspector General found that OPS complied with Ontario’s Community Safety and Policing Act, 2019 and related regulations. However, the decision notes that OPS did not follow its own internal procedure to notify the complainant about delays in responding to lower-priority calls. The Inspector General recommended OPS improve adherence to its communication standards to enhance public confidence.

Outcome: OPS complied with the CSPA; improvement recommended for internal procedures.
Decision Date: December 17, 2025