Ottawa Police Service
An investigation was completed into a complaint alleging that the Ottawa Police Service (OPS) failed to respond promptly to a 911 call from a daycare about an aggressive individual.
After reviewing the Findings Report, the Inspector General determined that OPS met the legal standards for adequate and effective policing under Ontario’s Community Safety and Policing Act and its regulations. The Inspector General noted that while technical compliance was achieved, concerns remain about the initial classification of the call as lower priority and a delay in relaying critical information to dispatch. The IG urged OPS to review internal processes to prevent similar delays.
Outcome: OPS complied with legislative standards; recommendations made for process improvements.
Decision Date: December 30, 2025
An investigation has been completed into a complaint alleging that the Ottawa Police Service (OPS) failed to respond promptly to a trespasser complaint.
After reviewing the Findings Report, the Inspector General found that OPS complied with Ontario’s Community Safety and Policing Act, 2019 and related regulations. However, the decision notes that OPS did not follow its own internal procedure to notify the complainant about delays in responding to lower-priority calls. The Inspector General recommended OPS improve adherence to its communication standards to enhance public confidence.
Outcome: OPS complied with the CSPA; improvement recommended for internal procedures.
Decision Date: December 17, 2025