Ottawa Police Service
Decision INV24-10: Inspector General finds Ottawa Police Service complied with standards but urges review of internal processes
An investigation was completed into a complaint alleging that the Ottawa Police Service (OPS) failed to respond promptly to a 911 call from a daycare about an aggressive individual.
After reviewing the Findings Report, the Inspector General determined that OPS met the legal standards for adequate and effective policing under Ontario’s Community Safety and Policing Act and its regulations. The Inspector General noted that while technical compliance was achieved, concerns remain about the initial classification of the call as lower priority and a delay in relaying critical information to dispatch. The IG urged OPS to review internal processes to prevent similar delays.
Outcome: OPS complied with legislative standards; recommendations made for process improvements.
Decision Date: December 30, 2025